Returns & Exchanges
Customers are welcome to return their item(s) to us within 14 days of receipt for an exchange or refund*. Items received after this time may be exchanged for a different size or exchanged for store credit. This is at our discretion.
To initiate an exchange or return please complete the exchange/return form included in your delivery and return it to the address specified:
SOS Clothing (Returns)
4-12 Elm Road
Leigh on Sea
Items must be unworn, unwashed and in their original condition. If you no longer have your exchange/return form, simply include a note with your order number and instructions.
Items returned to us for an exchange or refund that have a clear smell of fragrance/perfume/body odour will be refused and returned to the customer.
Any items that were included free of charge with your order must also be returned. Failure to do so may result in the cost of the item deducted from your total refund amount.
If you feel your garment is defective we will need to receive the item back to assess before issuing an exchange or refund. Upon receipt a member of the returns team will review and contact you regarding their decision. The decision of the returns team is final. If we determine that the error lies with us we are happy to refund the cost of your return postage, up to the value of Royal Mail 1st Class signed delivery for UK customers and the appropriate value for overseas customers.
*Due to the customised nature of the product, the SOS 50 Club packages and Lucky Dip packages are non-refundable. Please be sure of your sizing before purchasing.
Whilst we make every attempt to handle exchanged and returns immediately, in busy periods it may take up to five business days to process all packages received.
Depending on your payment method, it can take up to seven business days for a refund to reach you after we issue it. This is due to your payment provider and not the responsibility of Save Our Souls Clothing and we are not able to expedite this process.
Items that are lost in transit to us are the responsibility of the postal service/courier that you have used and we do not accept any liability. You are entitled to compensation from the service you used and you can find out more on the website of each company.