Shipping

DUE TO A VERY HIGH AMOUNT OF ORDERS, DELAYS FROM SOME SUPPLIERS DUE TO COVID19, AS WELL AS ENSURING OUR STAFF ARE ABLE TO WORK AT A SAFE DISTANCE, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR DISPATCH (WEEKENDS AND PUBLIC HOLIDAYS ARE NOT BUSINESS DAYS!)

MOST ORDERS WILL BE DISPATCHED MUCH SOONER THAN THIS, BUT PLEASE BEAR THIS IN MIND WHEN ORDERING. WE ARE WORKING HARD TO GET EVERYTHING FULFILLED AS SOON AS POSSIBLE BUT WILL NOT BE ABLE TO PRIORITISE ANY ORDERS AS THIS IS UNFAIR TO OTHER CUSTOMERS

DUE TO THE CURRENT COVID-19 PANDEMIC, ROYAL MAIL ARE ADVISING OF SEVERE DELAYS IN DELIVERING PARCELS DUE TO STAFFING LEVELS AT VARIOUS SORTING OFFICES AND DEPOTS. AS SUCH, ONCE AN ORDER LEAVES US IT WILL LIKELY TAKE LONGER TO ARRIVE THAN USUAL. WE WILL NOT BE ABLE TO GIVE YOU ANY ADDITIONAL INFORMATION OTHER THAN WHAT IS ON YOUR DISPATCH EMAIL. PLEASE TAKE 
THIS IN TO ACCOUNT WHEN ORDERING AND CONTACTING US. YOUR PATIENCE IS APPRECIATED!

Countries that are currently facing delivery delays:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey and the US. 

Due to these delays, certain postal services are advising that packages are not declared as lost or 'not deliverable' unless it is 40 business days after the expected delivery date.

UK Shipping

FREE UK DELIVERY ON ORDERS OVER £60
Signed Delivery - £2.95 (Please note: this is not a live tracked service)
Shipped by Royal Mail or UPS Delivery and should arrive in 1-3 business days after shipping

Europe Shipping

FREE EUROPE DELIVERY ON ORDERS OVER £100
Tracked Delivery - £11.99
Shipped by Royal Mail Airmail and tracked until delivery. Items should arrive in 3-5 working days but please allow up to 14 business days before contacting us.

USA & Rest Of The World Shipping

FREE USA DELIVERY ON ORDERS OVER £100
Tracked Delivery - £14.99
Shipped by Royal Mail Airmail and tracked until delivery. Items should arrive in 5-7 working days but please allow up to 20 business days before contacting us.

*In busy periods, dispatch and delivery may take slightly longer due to both our and Royal Mail's workload. If the item(s) will be longer than an additional day to be dispatched, we will let you know via email.

Please ensure that shipping details are correct when ordering. We do not accept liability for items that are shipped if incorrect details are given. If an item is returned to us as incorrect shipping details were given, or delivery was attempted but not possible, we refund the item once returned to us minus shipping costs.

Monthly items such as our SOS 50 Club Limited Boxes are shipped on the date specified on the product page. Any standard items purchased in the same order will be shipped together.

Standard items purchased with any pre-order item(s) will be shipped together.

In very rare occasions a package may be lost in transit. We are unable to provide any refund or replacement until Royal Mail declare the package as lost, which happens 20 business days after the expected delivery date for the UK, and 35 business days after the expected delivery date for overseas orders. We will not make exceptions to this.

Customs & Duties

Please be advised that any customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of any of these applicable charges are the responsibility of the customer and not Save Our Souls Clothing Limited. If in doubt, please contact your local customs office before ordering.