Shipping & Dispatch
Please allow up to five business days from the day of ordering for your item(s) to be printed and dispatched.* Once an order has been placed, it automatically enters our production system so if you need to any details, please let us know straight away. Unfortunately, we are unable to completely cancel an order but you are welcome to return for a full refund within 30 days of purchase.
FREE UK DELIVERY ON ORDERS OVER £60
Signed Delivery - £3.99 (Please note: this is not a live tracked service)
Shipped by Royal Mail 48 and should arrive in 1-3 business days after shipping*
Tracked Delivery - £11.99
Shipped by Royal Mail Airmail and tracked until delivery. Items should arrive in 3-5 working days but please allow up to 14 business days before contacting us.
USA & Rest Of The World Shipping
Tracked Delivery - £13.99
Shipped by Royal Mail Airmail and tracked until delivery. Items should arrive in 5-7 working days but please allow up to 20 business days before contacting us.
*In busy periods, dispatch and delivery may take slightly longer due to both our and Royal Mail's workload. If the item(s) will be longer than an additional day to be dispatched, we will let you know via email.
Customs & Duties
Please be advised that any customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of any of these applicable charges are the responsibility of the customer and not Save Our Souls. If in doubt, please contact your local customs office before ordering.
Please ensure that your shipping details are correct when ordering. We do not accept liability for items that ship if incorrect details are given. If an item is returned to us as incorrect shipping details were given, or delivery was attempted but not possible, we are happy to resend the item with the buyer paying the shipping cost again, or refund the item once returned to us minus full shipping costs (this may be more than the amount you paid) and a £10 processing fee.
ORDER LOST IN TRANSIT
In very rare occasions a package may be lost in transit. We are unable to provide any refund or replacement until 23 business days after dispatch for the UK, and 35 business days after the expected delivery date for overseas orders. If an order is showing as delivered, we will not be able to offer a refund or replacement and you will need to contact Royal Mail to make a claim for the value of your items.This does not affect your statutory rights. We will not make exceptions to this.